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Gavin + Nicole B.

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Two years ago my husband and I were fortunate enough to spot a P+H sign on one of their Santa Monica listings, and while I usually go off referrals, I was struck by the quality of properties on their website. As a result, we decided to meet with Janice Hou, and two weeks ago today, she helped us close on a property in Santa Monica that ticked every box on our list. As first time homebuyers, our learning curve was steep, but Janice guided us through the process with patience, respect, humor and determination, although I should probably emphasize the patience part. When we started our search, we were open to a wide range of areas and properties, which she happily guided us through, but as time went on, what we wanted changed direction, multiple times, then ended up becoming incredibly specific (translation: hard to find). But through all these twists and turns, Janice let us know she was there for us- day or night. She never pushed us toward a place that wasn’t right for us, and ultimately helped us find the perfect home. In fact, she continually reminded us that when it’s the right place, you’ll just know, and when she called us with a listing that she felt could be “the one,” I finally understood what she meant. Even with eight offers on our little beach bungalow, Janice said, “If you want this property, I’m going to get it for you,” and she did. From the moment our offer was accepted to receiving the keys, everything just lined up, and we closed in thirty-one days.

Janice is professional, thorough, and the right amount of tough, but she’s also funny, warm and a pleasure to be around. Another review mentioned how they’ve even asked her questions after the deal was done, and I have to second that. We’ve already had our fair share of questions, and Janice is always happy and quick to respond. That must be the patience part, once again.

In short: we’ll be using Janice again (although I can’t imagine that being for a long time as we love our new home) and have nothing but great things to say about her.

Gavin + Nicole Baxter December 1, 2015

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